Returns and Refunds

Refund Policy

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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

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Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with the seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

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How to Start a Return

To start a return, you can contact us at hello@hellshorses.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hellshorses.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

Exchanges are not permitted.

 

 

Returns and Exchanges

We understand that sometimes mistakes happen or items may arrive damaged. If you've received the wrong product or your order is faulty, please contact us as soon as possible so we can address the issue promptly.

If you have any questions or need further assistance, feel free to reach out to us directly via email at hello@hellshorses.com.